🔒 Introduction

Welcome to Citycabz. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how City Cabz Mumbai Tours & Travels – Car Rental in Maharashtra (a unit of Citycabz.com) collects, uses, discloses, and protects information when you visit citycabz.com or use our services.

📋 What Information We Collect

We may collect information you give us directly, information collected automatically, and information from third parties.

• Personal information: name, mobile number, email address, billing and pickup/drop addresses, profile details.
• Booking details: trip date/time, pickup/drop locations, vehicle type, fare, driver details, special requests.
• Payment information: transaction IDs and payment confirmations (payments processed via secure third-party gateways; we do not store raw card data on our servers).
• Usage & device data: IP address, browser type, operating system, pages viewed, device identifiers, and cookies.
• Location data: approximate or precise location where required to provide the service (with your permission).

⚙️ How We Use Your Information

• To create, manage, and confirm bookings and provide the services you request.
• To process payments and send receipts or invoices.
• To communicate trip updates, confirmations, promotions, and support responses.
• To improve and personalize our website, apps, and services.
• To detect, prevent, and investigate fraud, safety incidents, or illegal activities.
• To comply with legal obligations and respond to lawful requests by public authorities.

🤝 Sharing & Disclosure

We do not sell your personal information. We may share information in limited circumstances:

• With drivers and local partners to fulfill your booking (pickup/drop details, contact number).
• With payment processors and banks to complete transactions.
• With service providers who perform services on our behalf (e.g., hosting, analytics, messaging).
• When required by law, regulation, or legal process, or to protect safety, rights, or property.
• With your consent or at your direction.

🍪 Cookies & Tracking

We use cookies and similar technologies to operate the website, remember preferences, and analyze traffic. You can control cookies through your browser settings, but disabling cookies may affect functionality.

🛡️ Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, alteration, or disclosure. While we strive to protect your data, no internet transmission or storage system can be guaranteed 100% secure.

⏳ Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose.

🔁 Your Rights

You may have rights under applicable law to access, correct, update, or delete your personal information, or to restrict or object to certain processing. To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.

🔗 Third-Party Links & Services

Our site may link to third-party websites, plug-ins, or services (such as payment gateways, maps, or analytics). We are not responsible for their privacy practices — please review their privacy policies before sharing information.

📝 Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The Effective Date at the top of this page will indicate when it was last revised. We encourage you to review this page periodically.

📞 Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, please contact: